Live agents online now

Never miss
another lead.

DuoHelp is the remote support team for e-commerce brands — live chat, email, and calls, staffed by trained humans who answer before the visitor closes the tab.

Book a demo See how it works
theduohelp@gmail.com · 7-day free trial, no contract
Trusted by 40+ Shopify brands

"DuoHelp quickly learned our products and handled customer inquiries like they were part of our in-house team. They helped reduce our backlog and kept response times consistently fast."

James O.
Customer Success Manager, Velora Fitness Co.

"Our support volume doubled during a promotion, and DuoHelp kept everything under control. Professional communication, great attention to detail, and easy to work with."

Michael T.
Founder, TorqueDrive Auto

"DuoHelp improved the quality of our customer support and helped us maintain a better Trustpilot rating. They understand customer concerns and always respond with care and professionalism."

Daniel H.
Operations Manager, PureVital Medical

"Excellent support team. DuoHelp responds quickly, follows our brand voice, and keeps our inbox organized. They've become an important part of our daily operations."

Sarah W.
Ecommerce Director, Oak & Ember Goods
Our purpose

We become your remote support team.

Trained on your catalog, your tone, and your policies — so every reply sounds like it came from inside your company, not a call center.

01

Scalable support teams

Add or reduce agents in days when traffic swings, not months.

02

Lower cost than in-house

Skip the salaries, seats, and software of building a support desk from scratch.

03

Higher site conversions

A human answering fast turns hesitant browsers into paying customers.

04

Industry-trained agents

Onboarded on your product catalog before they ever answer a real chat.

Why us

The numbers, not the pitch.

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Chats done
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Emails handled
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Clients served
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Average first response

Shopify stores we support typically earn 5-star Trustpilot reviews once DuoHelp takes over their chat, email, and call coverage.

What we cover

Three channels. One trained team.

Human Live Chat

Real people, not bots on a script — turning website visitors into qualified leads while they're still on the page.

Email Support

Fast, reliable inbox coverage for e-commerce stores that keeps customers happy and tickets from piling up.

Call Support

Never miss another call — every ring gets picked up, every lead gets captured the moment it comes in.

Let's talk.

Tell us about your store and your current support setup — we'll show you what a 7-day trial with DuoHelp looks like.

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